General Terms and Conditions
English translation for your convenience. The binding version is the Czech version; in case of any discrepancy, the Czech version prevails. Version effective from 6 October 2026. We archive previous versions and send them on request. Changes compared with the version of 25 September 2026: businesses established outside the Czech Republic may order (Art. 3.2 and 3.4), VAT treatment by the Client’s place of establishment (Art. 4.1), payments in euros and from abroad (Art. 4.2), language of communication and Outputs (Art. 1.1.1 and 12.2), governing law and jurisdiction (Art. 14.1), international sanctions (Art. 3.5), confirmation of phone orders (Art. 3.1), taxes and withholdings of the Client’s country (Art. 4.2), invoicing of Watch under the reverse charge (Art. 11.1), invoicing under the reverse charge (Art. 6.1), content of a notice of change (Art. 14.3) and language versions (Art. 14.8).
1. Who we are and what these terms govern
1.1. These general terms and conditions (the “Terms”) govern the provision of services of the Pravano platform (the “Provider” or “we”). The operator is Pravano MG s.r.o., Company ID (IČO) 29860148, with its registered office at Lešenská 168, Kostelec, 763 14 Zlín, Czech Republic, registered in the Commercial Register kept by the Regional Court in Brno (Czech Republic), section C, file 153218. Contact e-mail: info@pravano.cz, phone +420 603 486 052.
1.1.1. How to reach us fastest. The usual channel is e-mail. A free 15-minute call can be booked at pravano.cz/hovor; calls are held in Czech or Slovak – in English we communicate in writing. We confirm the chosen time promptly and come to the call prepared. We list the phone number as a contact detail; we are not a phone line and may not be able to answer outside an agreed time.
1.2. The “Client” is the person who has ordered any of our services. The “Service” is a readiness check for a selected EU regulation and related outputs as described in the package on the website (in particular the packages Map Start, Map, Guide, Ongoing Support and the Watch subscription; in the Czech version Mapa Start, Mapa, Průvodce, Doprovod and Hlídka). “Outputs” are the documents and information we hand over to the Client as part of the Service.
2. Nature of the service – what we do and what we do not do
2.1. We provide an informative readiness check and support with preparing documentation. We work from the texts of the relevant EU legislation, from our verified matrix of obligations and from the documents you provide.
2.2. Our service is not a legal service within the meaning of the Czech Act on the Legal Profession, is not an official or accredited audit, certification or conformity assessment within the meaning of harmonisation legislation, and does not replace individual legal advice. The final decision on business and compliance steps and the legal interpretation remain with the Client; on request we are happy to recommend a lawyer.
2.3. When producing Outputs we use AI tools under human review – every Output is checked and approved by a person before it is sent. Outputs reflect the state of legislation on the day they are delivered.
3. Order and conclusion of the contract
3.1. You order Services via the pravano.cz website, by e-mail or by phone. The contract is concluded when we confirm acceptance of the order (by e-mail) or when the price is paid, whichever occurs first. An order placed by phone is always confirmed by e-mail with a link to these Terms. By sending an order you confirm that you have read these Terms and agree to them.
3.2. Our Services are intended exclusively for businesses, regardless of the country in which they are established. By sending an order, the orderer declares that it concludes the contract within its business or other economic activity or the independent exercise of its profession and therefore does not act as a consumer within the meaning of Section 419 of Act No. 89/2012 Coll., the Civil Code of the Czech Republic (the “Civil Code”); the provisions on consumer contracts do not apply to the contract. The orderer must provide the identification details under Art. 3.4; we do not accept orders from consumers.
3.3. The description of the packages on the website is a description of the Service; it is not an offer within the meaning of Section 1732(2) of the Civil Code – we reserve the right to decline an order (in particular outside our capacity or expertise).
3.4. Identification of the Client. A Client established in the Czech Republic or Slovakia states its valid company identification number (IČO) in the order. A Client established in another country states its full business name including its legal form, the address of its registered office, the name of the register and the registration number under which it is entered in the commercial or similar public register of its country of establishment, and its VAT identification number if one has been assigned, otherwise another tax or registration number assigned by its country of establishment. The Client is responsible for the accuracy of these details and for the person placing the order being authorised to act on its behalf. We may verify the details (in particular in the VIES system and in the relevant register) and decline the order if they cannot be verified or if the order raises doubts that it is placed by a consumer.
3.5. We may decline an order and terminate the contract with immediate effect if its performance would be prevented by international sanctions or restrictive measures of the European Union or the Czech Republic (in particular Council Regulation (EU) No 833/2014); in that case we will refund any price already paid for performance not provided, unless the law prevents it.
4. Prices and payment terms
4.1. Prices are stated for each package on the website and are fixed – no hourly billing. Prices are stated excluding VAT. The Provider is a VAT payer (since 25 August 2026). The VAT treatment depends on where the Client is established, unless the law provides otherwise (in particular for a service supplied to a fixed establishment of the Client): (a) for a Client established in the Czech Republic we add VAT at the statutory rate to the price; (b) for a Client that is registered for VAT in another EU member state and whose VAT number we verify in the VIES system, we invoice without Czech VAT under the reverse charge – the tax is accounted for by the recipient (Section 9(1) of Czech Act No. 235/2004 Coll., on Value Added Tax, and Article 196 of Council Directive 2006/112/EC); if the VAT number of a Client from another member state cannot be verified or the Client does not provide it, we charge Czech VAT; (c) for a Client established outside the European Union that demonstrates it is a business (in particular by a registration or tax number under Art. 3.4), we invoice without Czech VAT, as the place of supply is its country of establishment (Section 9(1) of the Czech VAT Act); any tax due in that country is accounted for and paid by the Client. If a time-limited promotion (a discount with a stated end date) is shown for a package on the website, the promotional price applies to orders sent no later than on the stated day; afterwards the regular price applies. Time-limited promotions apply to prices in Czech crowns.
4.2. Payment is made by bank transfer on the basis of an invoice payable within 14 days, unless agreed otherwise. Invoices in euros (orders via the Slovak or English version of the website) are paid to the EUR account 88888031/2010 held with Fio banka, a.s., IBAN CZ51 2010 0000 0000 8888 8031, BIC FIOBCZPPXXX; invoices in Czech crowns to the account 88880048/2010 (IBAN CZ58 2010 0000 0000 8888 0048). The account and IBAN are always also stated on the invoice; the payment reference (variable symbol) is the invoice number. Payment must arrive in the full invoiced amount: charges of the payer’s bank and of intermediary banks are borne by the Client. Prices exclude value added tax and similar taxes of the Client’s country of establishment. If the Client is required by the law of its country of establishment to withhold or pay any tax on our fee, the Client shall pay such tax in addition to the invoiced amount (gross-up) so that we receive the full invoiced amount, and shall send us the official tax payment certificate within 30 days of payment. The price is consideration for services we perform in the Czech Republic; the licence under Art. 8.1 is ancillary to them and carries no separate price. If we introduce an online payment gateway later, we will announce it here in advance. For the Guide and Ongoing Support packages, and for a Client established outside the European Union for any package, we may require an advance payment or payment in advance. We will state this requirement in the order confirmation at the latest; the indicative delivery time under Art. 6.1 then runs only from the receipt of the payment.
4.3. In the event of late payment we may suspend work and the delivery of Outputs; this is without prejudice to statutory late-payment interest (Czech Government Regulation No. 351/2013 Coll.).
4.4. If the Client is more than 15 days late with payment, we may withdraw from the contract and claim payment of the proportional part of the price under Art. 6.3. The licence under Art. 8.1 arises only upon full payment of the price; until then you are not entitled to use the Outputs or make them available to third parties.
4.5. Combining services. When you take several services we grant a permanent discount: across areas −15% for the 2nd area and −25% for the 3rd and each further area on one-off packages; for several simultaneous Watch subscriptions −10% for 2 and −20% for 3 or more on each monthly fee; the price of Map Start is credited towards Map or Guide and the price of Map towards Guide on an upgrade within 60 days; Map Start, Map and Guide include 3 months of Watch free of charge, Ongoing Support 6 months; when they end, no paid commitment arises without an express order. The discounts under this article and a time-limited promotion under Art. 4.1 cannot be combined – the more favourable one applies. We will state the specific price of a combination in our offer.
5. Client cooperation
5.1. The quality of the Outputs depends on your documents. You undertake to provide complete, true and up-to-date information and documents (in particular data on products, packaging and roles in the supply chain) and to respond to our questions without undue delay.
5.2. The Client is responsible for the accuracy of the documents provided. Defects of the Outputs caused by incomplete or incorrect documents are not defects of the Service.
5.3. If we wait for your cooperation for more than 5 working days, the agreed deadlines are extended by the period of delay; after 60 days of inactivity we may terminate the contract and invoice the work already done.
6. Delivery and acceptance of outputs
6.1. We deliver Outputs electronically (by e-mail or a secure link) within the indicative times stated for the package; the time runs from the confirmation of the scope and the delivery of complete documents. Payment of the price is not a condition for starting work, unless an advance payment or payment in advance was agreed under Art. 4.2 – we issue the invoice together with the confirmation of the scope, payable within 14 days. To a Client under the reverse charge (Art. 4.1(b)) we issue the invoice on the day the Output is delivered, as the date of supply is the day the service is provided.
6.2. Please raise any comments on the Outputs within 10 working days of delivery; we incorporate justified comments in one round within the price. We will remind you of this period in the e-mail with which we deliver the Outputs. If you raise no comments, we consider the Outputs delivered without reservation for the purposes of invoicing and further steps; this is without prejudice to your rights arising from defective performance under Art. 9.
6.3. Stages of performance (for calculating the proportional part of the price under Art. 4.4 and 5.3): receiving and checking the documents 20%, carrying out the check and compiling the map of obligations 50%, producing and delivering the Outputs 30%.
6.4. The times stated for the package are indicative; we agree a binding deadline in the confirmation of the scope. If we fail to deliver the Outputs even within an additional period you grant us in writing (at least 10 working days), you may withdraw from the contract and we will refund the price paid within 14 days.
7. Money-back guarantee (Map Start and Map)
7.1. For the entry packages Map Start and Map (formerly “Scan Start” and “Scan”, “Scope scan”, “Accessibility scan”, “Readiness scan” or “Scope assessment”) the following guarantee applies: if within 14 days of delivery you notify us in writing that the output does not match the package description and name at least one specific item of the package description that was not delivered or was delivered defectively, we will refund the full price paid within 14 days of the day your notice reaches us. We do not decide on whether the claim is justified and do not make the refund subject to our consent. The refund terminates the licence under Art. 8.1; you undertake not to use the Outputs any further. The guarantee does not apply to cases under Art. 5.2 or to mere disagreement with conclusions that follow directly from the legislation, and it can be claimed once per area.
8. Rights to outputs and confidentiality
8.1. You may use the Outputs for the internal needs of your company (including submission to authorities and business partners when demonstrating compliance). The licence is non-exclusive and not transferable without our consent; reselling the Outputs or providing them to third parties as a service is not permitted. The licence arises upon full payment of the price, is unlimited in time and includes the right to make the Outputs available to your legal, tax and accounting advisers, your auditor and your legal successor. It terminates in the case under Art. 7.1.
8.2. Our methodology, matrix of obligations, templates and know-how remain our property.
8.3. Both parties keep confidential the other party’s confidential information learned in connection with the Service; this also applies after the contract ends. Confidential information is information marked as confidential or whose confidential nature follows from the circumstances; information that is publicly known, obtained independently or disclosed under a legal obligation is not confidential. The confidentiality obligation lasts 5 years after the contract ends. We will name the Client as a reference (name/logo) only with your consent.
9. Rights arising from defective performance (complaints)
9.1. Please report a defect of the Service (a discrepancy with the package description or with these Terms) without undue delay to info@pravano.cz, describing the defect. We will handle the complaint without undue delay, no later than within 30 days, and inform you how it was resolved.
9.2. We provide remedies to the Client in this order: correction or completion of the Output → a reasonable discount → withdrawal from the contract if the defect is material and cannot be remedied.
9.3. A change in legislation or interpretative practice after the day the Output was delivered is not a defect (ongoing monitoring of changes is offered by the Watch service), nor are the facts under Art. 5.2.
10. Liability for damage
10.1. We are liable for damage caused by a breach of our obligations. The total aggregate compensation for damage under one contract is limited to the amount you paid us for the Service concerned; lost profit and indirect and consequential damage are not compensated.
10.2. The limitation under Art. 10.1 does not apply to damage caused intentionally or by gross negligence, to harm to a person’s natural rights, or in other cases where the law does not permit a limitation (Section 2898 of the Civil Code).
10.3. We are not liable for decisions you make on the basis of the Outputs or for the conduct of public authorities; the Outputs are expert input, not a guarantee of a specific outcome of proceedings.
11. Watch (subscription)
11.1. Watch is a monthly subscription for monitoring changes in a selected regulation. It is concluded for an indefinite period; either party may terminate it at any time with effect at the end of the paid period. We may change the price unilaterally with at least 30 days’ notice – if you disagree, you have the right to end the subscription before the change takes effect. A Client under the reverse charge (Art. 4.1(b)) is invoiced for Watch in arrears, after the end of each monthly period; notice of termination then takes effect at the end of the current monthly period.
12. Communication and delivery
12.1. We communicate primarily by e-mail. A message sent to the e-mail address given in the order (on our side info@pravano.cz) is deemed delivered on the third working day after sending, unless delivery is proven earlier.
12.2. We communicate in Czech, Slovak or English; calls are held in Czech or Slovak. We deliver Outputs in the language in which the order was placed, unless agreed otherwise.
13. Personal data protection
13.1. Information on the processing of personal data is in our Privacy Policy.
13.2. Please provide documents without personal data where possible. If they contain personal data, we process it exclusively for the Client and according to its instructions as a processor under Art. 28 GDPR; the conditions are set out in the data processing agreement – Annex 1, which forms an integral part of these Terms; on request we will also send it as a separate signed document. The Client agrees to the engagement of the further processors listed in the Privacy Policy; we will notify any intended change by e-mail at least 15 days in advance and the Client may object.
14. Final provisions
14.1. The contract and the legal relations arising from it are governed by the law of the Czech Republic, in particular the Civil Code; the application of the United Nations Convention on Contracts for the International Sale of Goods is excluded. References to legislation in these Terms (in particular to the Civil Code and to legislation marked “Coll.”/“Sb.”) are references to legislation of the Czech Republic. The courts of the Czech Republic have exclusive jurisdiction to decide disputes arising from or in connection with the contract; the court with local jurisdiction is the general court of the Provider determined by its registered office on the day proceedings are commenced. This jurisdiction agreement is also concluded within the meaning of Article 25 of Regulation (EU) No 1215/2012 of the European Parliament and of the Council and Article 23 of the Convention on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters (Lugano, 2007).
14.2. If any provision of these Terms is invalid or unenforceable, the other provisions remain unaffected; the invalid provision is replaced by the arrangement closest to its purpose.
14.3. We may change these Terms only for these reasons: (a) a change in legislation or case law, (b) a change in the scope or technical manner of providing the Service, (c) a change in the prices of our inputs. Ongoing one-off orders are always governed by the version effective on the day of the order. For the Watch subscription we will announce a change of the Terms or of the price by e-mail at least 30 days in advance; the notice contains the new version of the Terms and an overview of the changes; until the effective date the Client may terminate the subscription with immediate effect, without penalty and with a refund of the proportional part of the subscription paid. If we do not announce a change in this way, the change is disregarded.
14.4. Together with the order confirmation we will send you by e-mail a summary of the contract and a link to the full text of these Terms; we archive the version effective on the day of your order and will resend it to you at any time on request.
14.5. Neither party is liable for delay caused by an obstacle excluding the obligation to compensate damage under Section 2913(2) of the Civil Code; the parties will notify each other of such an obstacle without undue delay.
14.6. Art. 8, 10, 13 and 14 survive the termination of the contract. The Client may not assign the contract or rights under it without our consent; we are entitled to use subcontractors but remain liable as if we performed ourselves.
14.7. Order of precedence. In the event of a conflict between the documents forming the contractual relationship, the following take precedence in this order: (1) an individual written agreement of the parties, (2) these terms and conditions, (3) the order confirmation and invoicing documents, (4) information on the Provider’s website and in its marketing materials.
14.8. Language versions. These Terms are drawn up in Czech; the Slovak and English versions on the website are translations. In case of any discrepancy between the language versions, the Czech version prevails. By sending an order the Client confirms that it has read the Terms in a language it understands and acknowledges that the Czech version prevails.
14.9. These Terms are effective from 6 October 2026.