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R2R · Directive (EU) 2024/1799 · SK: Act No. 310/2025 Coll. · CZ: law pending

Right to Repair (R2R) for the Czech and Slovak market.
Does it apply to you?

Manufacturers of selected goods are to repair them at the consumer’s request even after the warranty, and the rules on complaints change for every seller; in Slovakia this has applied since 31 July 2026, while in the Czech Republic the law is still in the Chamber of Deputies. We check what exactly applies to you.

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Free and without obligation · a few questions · no registration

You answer a few questions and within 2 working days you receive your Pravano Kompas: which obligations apply to you in the Czech Republic and in Slovakia. We communicate in English, in writing.

R2R in a nutshell

What it is, who it concerns and since when it applies.

What is the Right to Repair?

The Right to Repair (R2R) is Directive (EU) 2024/1799. Manufacturers of selected goods (washing machines, dishwashers, fridges, vacuum cleaners, phones, tablets) are to repair the product at the consumer’s request even after the warranty, at a reasonable price and within a reasonable time. The directive is fully harmonising, so the content of the EU obligations is already known.

Who does it concern?

The obligation to repair lies primarily with the manufacturer and, in cascade, with the authorised representative, the importer and the distributor; for goods of a manufacturer outside the EU with no representative and no importer it may fall on the online shop. Anyone who places goods from a third country on the EU market themselves is an importer, and anyone who sells appliances subject to mandatory repair under their own brand is a manufacturer. The rules on complaints also change for every seller.

Since when does it apply?

Slovakia: since 31 July 2026 (Art. V of Act No. 310/2025 Coll.), exactly on the date of application under Art. 3 of the directive; contracts concluded before 31 July 2026 are governed by the previous law (Section 879aa of the Slovak Civil Code). Czech Republic: as at 30 September 2026 it does not apply. The EU transposition deadline expired on 31 July 2026, but the directive itself does not impose obligations on companies. Both Czech acts (parliamentary prints 53 and 62) passed second reading on 24 June 2026, MPs received the guarantee committee’s opinion on 4 September 2026, and third reading, the Senate, the President and promulgation are still ahead; entry into force may therefore come within months.

Czech Republic: what is proposed?

Under the Czech draft, liability for defects is to be 3 years after the repair of a claimed defect, for all consumer goods – not only for the listed categories – for contracts concluded from the entry into force of the new rules. Under the Czech draft you will also have to inform the customer of the extended liability as early as when the claim is made, not only when it is settled. The specific figures that the Chamber of Deputies sets itself (length of liability after a repair, the level of fines) are so far only a draft. For the Czech Republic we therefore offer preparation, not a compliance check: thanks to full harmonisation the content of the EU obligations is given, so everything can be prepared calmly rather than under pressure after promulgation.

Slovakia: what does the Slovak act require from manufacturers and repairers?

Act No. 310/2025 Coll. transposes the directive: Section 13b of Act No. 108/2024 Coll. obliges the manufacturer to repair goods at the consumer’s request even beyond liability for defects, if repairability requirements under Annex II of the directive apply to them (for example washing machines, dishwashers, fridges, displays, vacuum cleaners, servers, mobile phones, tablets, tumble dryers and, from 18 February 2027, goods with a built-in battery of a light means of transport), free of charge or for a reasonable price and within a reasonable time. Repairers provide, on request, without delay and free of charge, the European Repair Information Form (Section 13a, Annex 3a), whose terms bind them for at least 30 days.

Slovakia: what changes for sellers?

After the first repair within liability for defects, the liability period is extended by 12 months, only once (Section 619(4) of the Slovak Civil Code). Repair or replacement must be carried out within 30 days of notification of the defect at the latest, unless a longer period is objectively justified; the burden of proof lies with the seller (Section 623(4)). The seller informs the buyer of the right to choose between repair and replacement (Section 623(2)).

What can go wrong

  • If you sell goods of a manufacturer outside the EU with no representative and no importer, the obligation to repair may fall on you.
  • Czech Republic: the complaints procedure and forms will have to be adapted before the act takes effect.
  • Czech Republic: under the Czech draft you will have to inform the customer of the extended liability as early as when the claim is made, not only when it is settled.
  • Slovakia: the complaints procedure, forms and website information must comply with the new rules now – the act has been effective since 31 July 2026.
  • Slovakia: repair or replacement within 30 days – you must be able to justify a longer period objectively, and the burden of proof is on you (Section 623(4) of the Civil Code).

What we do for you

  • We determine where you stand in the chain and which obligations actually apply to you.
  • We compare your product range with the list of categories subject to mandatory repair.
  • We prepare the changes to your complaints procedure, forms and website information – in Slovakia under the Slovak act.
Scope of the check

What exactly we go through.

Czech Republic

  • Your role: manufacturer, authorised representative, importer, distributor or seller
  • Your product range against the categories subject to the repair obligation under the Czech draft
  • The complaints process and extended liability after a repair
  • The mandatory notice to the customer when a claim is made
  • Information on the prices of a typical repair and of servicing on your website
  • Contractual and technical obstacles to repair by independent repairers

Slovakia

  • Your role: manufacturer, authorised representative, importer, distributor or seller
  • Your product range compared with the categories subject to the repair obligation (Section 13b of Act No. 108/2024 Coll., Annex II of the directive)
  • The European Repair Information Form (Section 13a, Annex 3a) and its 30-day binding period
  • Extension of liability by 12 months after the first repair (Section 619(4) of the Civil Code)
  • The 30-day period for repair or replacement and its justification (Section 623(4) of the Civil Code)
  • Informing the buyer of the right to choose between repair and replacement (Section 623(2) of the Civil Code)
  • Contracts concluded before 31 July 2026 under the previous law (Section 879aa of the Civil Code)
  • National contact point of the European platform for repair: the Ministry of Economy of the Slovak Republic (MH SR) (Section 24(j))

The scope is based on verified facts – every point is linked to a specific provision of the EU act or of the Czech or Slovak law in its current wording. The binding texts are the legislation itself; our English outputs explain it and cite the provisions.

Packages and prices

A fixed price in advance. No hourly billing.

The check is free. A fixed price for the result, not for time. Prices in euros, excluding VAT.

Map Start

€199

For a small online shop: up to 3 product groups

  • Map of obligations for your role
  • Recommended next steps
  • Delivery usually within 5 working days
  • 3 months of Watch free

Delivery usually within 5 working days of confirming the scope and receiving your documents.

Order Map Start
✓ Money-back guarantee

Map

€450

For a seller or manufacturer with its full product range

Everything in Map Start, plus:

  • Full product range, no group limit
  • Overview of obligations under the Slovak Act No. 310/2025 Coll. and the final Czech rules

Delivery usually within 10 working days of confirming the scope and receiving your documents.

Order Map
✓ Money-back guarantee
Recommended

Guide

€890

For a company that wants its repair processes ready

Everything in Map, plus:

  • Review of repair and spare-part processes
  • Information duties incl. the repair information form
  • Prioritised implementation plan

Delivery usually 3 to 5 weeks after confirming the scope and receiving your documents.

Order Guide

Ongoing Support

from €1,690

For a company with a service network

Everything in Guide, plus:

  • Support during implementation
  • Verification after implementation
  • Cooperation with your service network
  • 6 months of Watch free (instead of 3)

Delivery according to the scope agreed in the confirmation, usually 6 to 10 weeks.

Order Ongoing Support

What each package includes

Map StartMapGuideOngoing Support
Scope up to 3 product groupsfull product rangefull product rangefull product range, with full support
Map of obligations for your role (with citations of the law) ✓✓✓✓
Recommended next steps ✓✓prioritised implementation planprioritised implementation plan
Ready-made documents ——review of repair processes, information duties incl. the formreview of repair processes, information duties incl. the form
Implementation, support and tailored consultations ———implementation, verification, cooperation with the service network
Indicative delivery time usually within 5 working daysusually within 10 working daysusually 3–5 weeksusually 6–10 weeks
Watch free 3 mo.3 mo.3 mo.6 mo.
Money-back guarantee ✓✓——
Price credited on upgrade within 60 days towards Map and Guidetowards Guide——

R2R Watch €45 per month keeps track of rule changes in this area for you: a report every Monday, cancel any time with effect from the end of the month. Order the Watch →

Prices excluding VAT · fixed price for the result · paid by bank transfer against an invoice in EUR due in 14 days (we may ask for payment in advance for Guide and Ongoing Support, and for any package from companies established outside the EU – Terms Art. 4.2). For small companies there is Map Start at €199. By ordering you agree to the terms and conditions (English translation; the Czech version prevails).

Start the free check →Full price list and combinations
FAQ

What you ask most often.

Does the right to repair already apply?
Slovakia: yes, since 31 July 2026 (Act No. 310/2025 Coll.); contracts concluded before that date are governed by the previous law (Section 879aa of the Civil Code). Czech Republic: as at 30 September 2026, no. Both acts (parliamentary prints 53 and 62) passed second reading on 24 June 2026 and third reading, the Senate, the President and promulgation are still ahead – and that may come at any time. The EU deadline expired on 31 July 2026, but the directive itself does not impose obligations on companies. We monitor this for you and will let you know as soon as the status changes.
Will we have to repair free of charge?
No. The repair is carried out either free of charge or for a reasonable price and within a reasonable time. It can only be refused if it is factually or legally impossible – economic disadvantage is not a sufficient reason. Slovakia: the manufacturer repairs the goods either free of charge or for a reasonable price and within a reasonable time (Section 13b of Act No. 108/2024 Coll.); the repairer provides the repair information form free of charge but may charge for diagnosis (Section 13a).
We are an online shop, not a manufacturer. Does this concern us?
The obligation to repair lies primarily with the manufacturer and, in cascade, with the representative, the importer and the distributor. But watch out: if you sell goods of a manufacturer outside the EU that has no representative or importer in the Union, the cascade falls on you. Anyone who places goods from a third country on the EU market themselves is an importer – and if the manufacturer has no authorised representative in the Union, the importer bears the repair obligation; anyone who sells appliances subject to mandatory repair under their own brand is a manufacturer and bears it directly. The complaints obligations also change for every seller – in Slovakia this means the 12-month extension, the 30-day period and the right to choose.
Does the extended liability only concern the categories of goods with mandatory repair?
No. The categories limit the repair obligation, but the extension of liability after the repair of a claimed defect is to apply to all consumer goods under the directive and the Czech draft – for contracts concluded from the entry into force of the new rules. For online shops this is the most significant change across the board. Slovakia: the extension of liability by 12 months after the first repair under Section 619(4) of the Civil Code applies to consumer goods in general, and only once.
I don’t understand regulations. Can I manage this?
That is exactly our job. We ask in plain language, you answer, and we translate it into documentation and steps.
Is the Map or the Guide the same as an audit with a guarantee of compliance?
No. It is an informative assessment of readiness and support with documentation – not a legal service or an official audit. We help you get ready; final responsibility and the legal interpretation remain with you.
Knowledge base

In depth: the national rules explained.

Open the knowledge base →
Quick check

3 minutes to fill in. Within 2 working days you know what applies to you.

We will send you the Pravano Kompas: an overview of obligations for your company, deadlines and recommended steps. Free and without obligation.

1 · Right to repair – a few questions

We only ask for facts about your company. What follows from them is our job – under the rules of the market you sell to.

The repair obligation applies to these categories.

2 · Four more things

Some obligations depend on whether a company is established in the EU – that is why we ask.

On top of the EU rules we apply the national layer of the market you sell to: local acts, authorities and deadlines.

3 · Where should we send the Pravano Kompas?

By sending the form you acknowledge that the Pravano Kompas is free indicative information, not a legal service, and that we process your data under our Privacy Policy. We prepare the Pravano Kompas with the help of AI and a person approves it. We send marketing messages only with your separate consent. We communicate in English in writing.

Done.

Thank you! We will send you the Pravano Kompas within 2 working days. A confirmation has just been sent to your e-mail – if it does not arrive, please also check your spam or promotions folder.

What happens next: we assess your answers against the full text of the rules, a person checks and approves the result, and the Pravano Kompas comes to you by e-mail within 2 working days.

Meanwhile you can look at the pricing – from the Map of your obligations to complete documentation.

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Prefer to write? info@pravano.cz – a person reads it and replies in English.